Comfort Suites Denver International Airport

Negatives: Lousy shuttle service to and from DIA. Staff didn't know schedule so we waited over an hour at airport.

Negatives: Blinds didn’t shut on the ground floor so we had headlights in the room at night. Could use more shuttles

Negatives: See above for problems during check in.

Negatives: Breakfast was pretty basic for price.

Negatives: The loud music that played from a different floor until 10:30pm and guests banging on doors and walls.

Negatives: I didn't like that I wanted to change my reservation from Saturday to Friday and then go right there to the hotel and pay for my night and they would not accommodate me! I slept in the airport! I flew out Saturday morning and then I see on my credit card a charge for me staying at the hotel Saturday night. Do better comfort inn suites Denver international airport! Do better booking.com!

Negatives: We waited for the shuttle bus for a hour and half. We had to take a taxi which cost me $57. I tried to talk to the staff about the issue and he totally talked over me

Negatives: There was a really high pitch sound coming from an electrical outlet. I'm not a fan of the bed mattress. It was uncomfortable and I couldn't get to sleep. I ended up sleeping on the pull out couch that was in the room.

Negatives: The one thing we needed was a safe place to sleep during our layover. During our stay while we were sleeping the front desk gave another family a key to our room so they opened our door while we were sleeping. Then the front desk came up and woke us up again to get our information. This was all past midnight while we were trying to sleep for out 3:00 am wake up time. We were traveling with our child and needless to say we didn't get anymore sleep after our room was entered without our concent. The woman at the front desk was not helpful and tried to pass the blame to another employee instead of taking responsibility and apologizing. I called later to speak with the manager and was frustrated with the way they handled it. After a week of calling between the hotel and booking.com they discounted our room 10% which I think is inadequate because they risked our safety and security. That was the whole reason we chose to book a hotel for a few hours instead of sleeping on the floor of the airport. Also we booked this hotel because it had a shuttle. I called to ask about it and they told us they would hold it for us. Then when we got to the meeting spot they told me it was gone and wouldn't be back for 1 hour so we had to take an uber at added expense. The staff I interacted with was very rude and unprofessional.